Terms & Conditions

Buy with Confidence


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We accept Visa, MasterCard, Visa Electron, Maestro and JCB credit cards for ticket purchases.

When you book your attraction tickets directly with us, you are accepting that these terms and conditions form the basis of any contract between Park Tickets Orlando and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.

Delivery Policy

On receipt of deposit or full payment, we will issue a confirmation of booking invoice. The majority of tickets will be despatched within 14 Business days of full payment. If we are temporarily out of stock of a particular ticket, we will ensure they are despatched at least 14 days prior to your date of departure.

All tickets will be posted by Royal Mail Special Delivery, Once tickets have left our office and are en-route, they are guaranteed for delivery the next working day .
Rest assured, until the tickets have been signed for by you (or signed for on your behalf), Park Tickets Orlando will honour our contractual obligation to the full and issue you with another set of tickets if necessary. Once tickets have been successfully delivered and signed for by you (or signed for on your behalf), Park Tickets Orlando are no longer responsible if they are lost or stolen.

For any LAST MINUTE orders please email our customer service representative to ensure we can meet your deadline.

If you’re leaving for Orlando within 3 weeks or you would prefer “Will Call vouchers” Please let us know and we can get these emailed over in just a few working days, you can even go on and book your Disney FASTPASS once you get the “Will Call vouchers”.

Security

Park Tickets Orlando is a retail branch of N.A.R. (UK) LTD, a licensed and bonded ABTA tour operator since 1981
ABTA # K5268 )

Prices

Prices are in pounds sterling (£GBP) and are inclusive of service charges and taxes. Prices displayed on the site are subject to change without notice. However, once you have made a booking by paying a deposit or payment in full we will guarantee not to increase the price of your tickets.

£10 Deposit per person

Pay £10 per ticket now and there is nothing more to pay until 35 days before your date of travel.
To take advantage of this offer choose the “Deposit Payment” option when completing your payment details. We will call you to take your deposit.
Deposits are non refundable.

Customers outside of the UK

Park Tickets Orlando holds contracts with ticket suppliers for the major Parks and Attractions throughout the US and for contractual reasons we regret that we are not permitted to sell certain tickets to customers outside of the United Kingdom. Sorry for any inconvenience this may cause.

Your Tickets

The vast majority of tickets that we send are actual tickets with a high monetary value. They are our responsibility until we have delivered them to you. We send all theme park tickets by secure Royal Mail Special Delivery. Non-theme park tickets are sent by regular first class mail.
Should we be unable to provide actual tickets we will issue you with vouchers (e-tickets) that will enable you to collect your tickets at the Attraction.

After we have delivered your tickets to you, they are your responsibility and Park Tickets Orlando is not liable should they be lost, damaged or stolen. It is the responsibility of you as the customer to provide a suitable delivery address. If you supply us with a delivery address where you no longer live, we do not accept liability for lost or stolen tickets.

You should treat the attraction tickets as you would do your cash or passports and keep them safe at all time.

Your Personal Details

All personal information that you provide will be held confidentially within our secure database and will not be passed to third parties unless you give permission to do so or it is necessary to do so in order to provide you with the services you have booked.

we do not store credit card details.

Refund Policy

** IMPORTANT NOTICE – We cannot accept returns of any Disney tickets once they have been issued to you **

Unused tickets that have NOT been registered online may be returned to us for a full refund less an admin/restocking fee of 10% of the total order. Please allow 30 days to allow for verification that tickets have not been used. Partially used tickets will not be refunded.

EU customers have seven days to cancel an order, counting from the day your new items are delivered or are available for pick-up.  The goods must in an ‘as new’ condition. Remember that if you do cancel after your purchase has been shipped, you’ll have to pay your postage costs of returning your items to us.  After 7 days tickets and vouchers may be returned to us for a full refund less an admin/restocking fee of 10% of the total order. Please allow 30 days to allow for verification that tickets have not been used. Partially used tickets will not be refunded.

Cancelled Orders
Providing that tickets have not been shipped, tickets may be cancelled less a £12 handling fee.

Lost Tickets
Refunds cannot be given on lost tickets. Replacement tickets will only be issued if the original tickets can be electronically cancelled.

Returned Tickets

** IMPORTANT NOTICE – We cannot accept returns of any Disney tickets once they have been issued to you **

Partially used tickets will not be refunded. Tickets returned unused are subject to an admin/restocking fee of 10% of the total order. Allow 30 days for processing to verify tickets have not been used.

 If we change your booking

We will endeavour never to change a confirmed booking. However, if it is necessary, you will be advised without delay and alternative comparable arrangements will be offered. You may choose to cancel in writing within 14 days of the notification and receive a full refund of all you have paid to date.

Circumstances outside of our control

Park Tickets Orlando does not have to pay compensation or accept liability if our performance is affected by an event beyond our control. We include the following as events beyond our control – war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems to transport, temporary or permanent closure of attractions or any other force majeur.

Cached pages / old tickets

All of the tickets advertised on this website are available to purchase and usually in stock to be despatched immediately. In the rare occurance that a user finds a cached (old) page via a search engine and purchases a ticket that no longer exists, we reserve the right to cancel this contract and make a full refund or upgrade to a current ticket. We cannot control cached pages indexed by search engines such as Google or the settings on the computer of our customers.

Documentation

Passports and Visas It is your responsibility to ensure that you have the correct passport and visas to gain entry to any country/attraction (where applicable). We cannot accept any liability if you are refused entry to any country or attraction etc as a result of your failure to do so. Further advice and information can be obtained from the Foreign Office website. Further information regarding entry requirements to the USA can be found at here.

If you have a problem with your tickets or complaint

Should you have a problem with your tickets at the parks, we urge you to get in touch with us immediately and while on holiday as the vast majority of problems can be resolved immediately and with very little fuss. Should you have a complaint while at any of the attractions, we urge you to discuss this at the time with the relevant authority. If you wish to complain after you have returned to the UK, please contact us within 28 days.

Booking Conditions

  • Our tickets are sold subject to availability and to the terms and conditions imposed by our suppliers.
  • We cannot be held responsible for any action or omission of our suppliers or their servants, agents or employees
  • Park Tickets Orlando has no control over the theme parks / attractions / tours that we feature. All details and descriptions in relation thereto are for guidance only and have been provided to and copied by us.